Managing your account: email, team members, and deletion

Changing your account email

1. Console → Settings → account settings → Change email.
2. A confirmation link is sent to your current address first. After confirming, a second verification link is sent to the new address — the change completes only after you click both.

Two things that commonly trip people up:

• The new address must not already have a Supermemory account. If it does, the change can't complete — contact support and we'll merge or free up the address.
• Don't sign in with the new address while the change is pending. Signing in with an email that has no account creates a fresh empty account, which then blocks the change. If this happened to you, contact support and we'll clean it up.

If a confirmation email doesn't arrive within a few minutes (check spam), write to support with both addresses — don't retry repeatedly.

Inviting team members

Console → Settings → Members → invite by email. Invitees should accept from the email link while signed in with the invited address. Seat availability depends on your plan. If an invite email doesn't arrive, we can generate the invite link manually — just ask.

Deleting your account or data

• Delete all memories/data: available in settings, or delete documents via the API.
• Delete your account: use account deletion in settings. If you have an active subscription, cancel it first so no further invoices are issued.
• For a full GDPR-style erasure request, email support from the account's address stating you want the account and all associated data deleted — we'll confirm when complete.

Exporting your data

You can export your documents and memories via the API (list endpoints return full content). If you need a one-off export without writing code, ask support.