The app vs the Console: which one am I using?
The short answer
Supermemory is two products, each on its own website:
- The app — app.supermemory.ai. The personal product: chat, spaces, connectors, and your own saved memories.
- The Console — console.supermemory.ai. The developer platform: API keys, usage, billing for API plans, and organization settings.
They use the same sign-in, but they are different products with separate plans. Subscribing on one side does not change anything on the other.
Which one do I want?
- You want to save things, chat with what you've saved, organize spaces, or connect a tool like Google Drive or Notion → the app.
- You are building software against the Supermemory API, need an API key, or want to see token and search usage → the Console.
Do the app and the API share data?
Treat them as separate surfaces. What you save in the app lives in your personal app account. What you ingest with an API key lives in that key's organization, partitioned by the container tags you send. A document added on one surface is not guaranteed to appear on the other.
If something seems missing, check the surface you actually added it from before assuming it was lost. If it's missing from the surface where you created it, contact support with the document title and roughly when you added it.
Where settings live
- App settings (connectors, spaces, personal preferences, your profile) are in the app, under Settings.
- Organization settings (members, API-side configuration) are in the Console.
If you changed a setting and it didn't take effect, confirm you changed it on the product you're actually using.
Where API keys live
- API keys are available from either surface: Console → API Keys, or app → Settings → API Keys. Keys begin with
sm_. - The Console offers both organization-wide keys and container-scoped keys, which can only read and write within the container tags you assign them. Use scoped keys when a client or session should only touch one user's data.
- Keys belong to an organization — if a key doesn't see the data you expect, check that you were signed in to the right account when you created it.
Which billing page controls which subscription
- API plans (Free, Pro, Max, Scale, Enterprise) are managed in the Console at console.supermemory.ai/billing. This controls your API usage limits and invoices.
- The personal app subscription is managed inside the app itself.
Cancelling one does not cancel the other. If you see a charge you don't recognize, check both billing pages. An overview of what's offered is at supermemory.ai/pricing.
"I signed in and my account is empty"
This is the most common cause of a missing account, and it's almost never data loss. Accounts are tied to the exact identity you sign in with, so signing in with Google when you originally signed up with GitHub — or with a personal Gmail instead of a work account — lands you in a brand-new, empty account.
- Sign out completely.
- Sign back in using the other method you might have used originally (Google vs GitHub vs email).
- If you use more than one Google or GitHub account, check each one — especially personal vs work.
- Confirm you're on the right site. An empty Console is expected if all your data is in the app, and vice versa.
If none of those bring your data back, contact support and include the email addresses you may have signed up with, plus roughly when you created the account. Don't delete the empty account first — that makes it harder to reconnect you to the right one.
Still not sure where you are?
Look at the address bar. app.supermemory.ai is the personal app. console.supermemory.ai is the developer Console. Nearly every "the setting isn't there" or "my keys are gone" report comes down to being on the other one.