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Connector troubleshooting: Notion, Google Drive, Gmail, OneDrive

Connecting

  • Connectors are set up from the Console (or app) integrations page. If the OAuth popup doesn't open, disable popup blockers and try a different browser.
  • Some connectors are gated by plan — check your plan's feature list if a connector doesn't appear.

Partial or empty syncs

  • Large workspaces take time. A Notion workspace or mailbox with thousands of items syncs incrementally — give it a few hours before assuming it's stuck.
  • Scope matters. During the OAuth grant you choose which pages/folders to share. If content is missing, re-connect and grant access to the missing sections — this is the #1 cause of "only some pages synced".
  • Zero documents after connecting usually means the grant succeeded but the import didn't start — disconnect, reconnect, and if it repeats, contact support with your org ID and the connector name.

Re-connecting cleanly

  1. Disconnect the connector in the Console.
  2. Also revoke the app's access in the provider (Google account permissions, Notion connections settings), so the next connect starts a fresh grant.
  3. Reconnect and re-select the scope.

Watch your quota

Connector imports count toward your token allowance. A very large first sync can consume a significant chunk of a monthly quota — for big workspaces, consider connecting a narrower scope first.

When writing in, include: the connector, your org ID, when you connected, and roughly how many items you expected vs what arrived.